While we're confident you will be pleased with the products we offer, earthsafe™ still stands behind a satisfaction guarantee and 30 day money back guarantee should you be unhappy with a purchase.
Returning a Product or Shipment is Easy:
1. Customer Account Method
Login to your customer account and click 'My Account'. Select 'Completed Orders' from the list of options displayed, and click on 'Return Items' beside the order number. Follow the on-screen instructions, which will allow you to return an entire order or certain products. An earthsafe™ Team Member will get in touch with you to finalize the return, providing you with a return authorization number, and to issue a refund on the products returned.
2. Telephone Method
Simply dial into our helpful customer service desk at 888-829-7165, and an earthsafe™ Team Member will be happy to assist you directly and provide you with a return authorization number.
Until September 14th 2018, please send returned items to: Avaria Health & Beauty Corp. A1/A2-550 Parkside Dr. Waterloo, ON N2L 5V4 Canada
From September 15th 2018, please send returned items to: Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, ON N3C 0A5 Canada
*We will not refund items without an issued authorization number.
We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return authorization number and subsequent refund to be issued:
- Products must be purchased from the earthsafe™ website. If you purchased a product that we offer from another retail outlet you must return the product to where you purchased it.
- Products must be returned within 30 days of purchase.
- Products must not be over used and the packaging must not be damaged in any way. Avaria Health & Beauty Corp. is not responsible for damages incurred during shipping.
- A copy of the purchase receipt and reason for return must be included with your returned product(s).
Original shipping & handling charges are non-refundable, and cannot be returned.
Avaria Health & Beauty Corp. will not pay for return shipping charges.
Returns sent by courier will not be accepted. Parcels must be sent by mail.
Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.
Returned items are normally credited in the original form of payment.
Refunds are processed when the products have been received by the earthsafe™ warehouse.