What is earthsafe™?

earthsafe™ is a personal care brand with values routed in quality, consciousness, integrity, sustainability and community. We manufacture a line of naturally effective and affordable skincare and hair care products that are good for you and good for the world.

What is Nature's Check?

Nature’s Check is a standard that requires products to be formulated, manufactured and resourced using standards that are ethical, sustainable and do not contribute to the harming of the environment. When you see a product stamped with Nature’s Check Mark, you can be confident that the product upholds the following standards:

Ingredients: Plant-derived ingredients manufactured with appropriate processes to maintain ingredient purity.

Safety: Avoids any ingredient with a suspected human health risk. Hypoallergenic.

Responsibility: No animal testing. Cruelty free.

Sustainability: Biodegradable ingredients. Recyclable materials.

Where can I buy earthsafe™?

You can buy earthsafe™ online through our website, earthsafe.ca, on eVitality.ca, Amazon.ca and Well.ca. earthsafe™ is also available in-store at Rexall and Loblaws Natural Value.

Do earthsafe™ products work?

Absolutely. At earthsafe™ we don’t believe in compromising on performance. Our products are designed by an internationally renowned Canadian Physician and an award-winning Compounding Pharmacist. With a 100% customer satisfaction guarantee you can be confident that earthsafe™ products work.

What ingredients will I find inside earthsafe™ products?

earthsafe™ is formulated with plant-derived ingredients manufactured with appropriate processes to maintain ingredient purity. We are honest and transparent about the ingredients that are inside earthsafe™, so we include a full list of ingredients on our product pages. All earthsafe™ products are free of: phthalates, parabens, sulfates, silicone, gluten, formaldehyde, alcohol and SLS.

Is earthsafe™ Cruelty Free?

Yes, all earthsafe™ products are cruelty free. At earthsafe™ we never test on animals, and we ensure our suppliers maintain the standards of Nature’s Check. The ingredients in earthsafe™ are derived from plants, so you can be confident that earthsafe™ products are cruelty free.

Is earthsafe™ Gluten Free?

Yes, all earthsafe™ products are Gluten Free.

How do I create an account?

Select the Account button at the top of the page and scroll to ‘Register Now’. Complete the relevant fields and select ‘Create My Account’. An activation email will be sent to the email address you registered with. Select ‘Activate Account’ and create a password for your new account. Once you have created your account you’re able to login via the Account button at the top of the page.

Why should I create an account?

Once you’ve created an account, the next time you visit earthsafe, you can save time at checkout by logging into your account. This will prefill your address information at the checkout.

How do I edit my account details?

To edit your account details, login to your account via the button at the top of the page. To edit your address, select ‘Manage Addresses’. You can either edit the address associated with your account or delete it. If you wish to edit your address, select ‘Edit’ and complete all relevant fields before selecting ‘Update Address’.

How do orders ship?

We currently work with UPS and Canada Post.

How much does it cost ship orders purchased from earthsafe.ca?

Well, it depends...

Flat Rate Shipping

Flat rate shipping comes at a cost of $10.99, which includes handling, and is available to customers in Canada and the US. With flat rate shipping, your parcel will arrive approximately within 3 - 5 business days in Ontario, 7 - 10 business days in Canada, and 7 - 14 business days in the United States. Shipments are sent via Canada Post.

Local Pick-Up

Customers who live within the Kitchener-Waterloo region in Ontario can also choose to pick up their goods at our retail location. Simply place your order online, shoot us a note in the available section of the checkout process, and we'll have it ready for you within 1 business day! Our offices are located at the corner of Weber Street and Parkside Drive in Waterloo (550 Parkside Dr. to be exact).

How long will it take to process my order?

Orders are typically processed within 1 - 2 business days. During some of our promotions, processing times are usually extended to 3 - 4 business days due to high order volumes. If you have any questions about order processing, please feel free to contact us at 1.888.829.7165 or customerservice@avariahb.com.

Do you ship overseas?

Sorry, but currently we do not ship overseas. We will try to change this in the future!

Can I track my order?

Yes, after your order ships, you’ll receive a notification email with your tracking number so you can check your shipping status and know when to expect your order. For all earthsafe.ca orders please allow 1 - 2 business days for your order to ship due to processing time. During some of our promotions, processing times are usually extended to 3 - 4 business days due to high order volumes.

Can I return my order?

While we're confident you will be pleased with the products we offer, earthsafe™ still stands behind a satisfaction guarantee and 30 day money back guarantee should you be unhappy with a purchase.

How do I make an exchange or return?

Customer Account Method
Login to your customer account and click 'My Account'. Select 'Completed Orders' from the list of options displayed, and click on 'Return Items' beside the order number. Follow the on-screen instructions, which will allow you to return an entire order or certain products. An earthsafe™ Team Member will get in touch with you to finalize the return, providing you with a return authorization number, and to issue a refund on the products returned.

Telephone Method
Simply dial into our helpful customer service desk at 888-829-7165, and an earthsafe™ Team Member will be happy to assist you directly and provide you with a return authorization number.

Please send returned items to: Avaria Health & Beauty Corp. A2-550 Parkside Dr. Waterloo, ON N2L 5V4 Canada

Exchange and Refund Conditions

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return authorization number and subsequent refund to be issued:

Products must be purchased from the earthsafe™ website. If you purchased a product that we offer from another retail outlet you must return the product to where you purchased it.

We will not refund items without an issued authorization number.

Products must be returned within 30 days of purchase.

Products must not be over used and the packaging must not be damaged in any way.

Avaria Health & Beauty Corp. is not responsible for damages incurred during shipping.

A copy of the purchase receipt and reason for return must be included with your returned product(s).

Original shipping & handling charges are non-refundable, and cannot be returned.

Avaria Health & Beauty Corp. will not pay for return shipping charges.

Returns sent by courier will not be accepted. Parcels must be sent by mail.

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

Returned items are normally credited in the original form of payment.

Refunds are processed when the products have been received by the earthsafe™ warehouse.

How long will my exchange or return take?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

What types of payment do you accept?

We accept Visa, MasterCard, American Express and PayPal payments. We do not accept personal cheques or money orders as payment.

When will my card be charged?

We will charge your card on the date you purchase your order.

What is in your communications?

Our emails contain promotions, company updates, product information, and our blog highlights. When you create an account at earthsafe, you'll be asked if you would like to subscribe - check the box to say yes. You can unsubscribe at any time.

Can I choose what kind of emails I'd like to receive?

Of course. To unsubscribe from all earthsafe emails, follow the unsubscribe instructions included in all emails sent from earthsafe. If you are having problems unsubscribing, email us at customerservice@avariahb.com - please give us your email address and full name so we can unregister you.